Whether by email, phone or social media, it is important to know how cyber criminals attempt to access your personal and financial information. Here are some of their tactics.
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If you believe your confidential information may have been stolen or obtained by a fraudulent party either online, by telephone or through any other means, call us immediately.
For general inquiries or comments regarding Privacy and Security, please also call us.
If you live in the U.S. please also contact your local authorities as well as the FTC (Federal Trade Commission) at 1-877-438-4338 .
These Global Toll-Free numbers are accessible from 21 countries outside of North America. The “+” sign stands for the international access code, which varies depending on the country you’re calling from.
| Telephone Banking | +800-769-2511 |
| Online/Mobile Banking Technical Support | +800-769-2555 |
| Credit Cards | +800-769-2512 |
If you are calling from outside North America and are not in one of the participating countries, please call us collect at:
| Telephone Banking | 506-864-2275 |
| Online/Mobile Banking Technical Support | 506-864-1555 |
| Credit Cards | 416-974-7780 |
Please contact your Telephone Directory system or an International Operator to obtain the International Access Code or other unique dialing codes that may apply in your country.
| Country | Access Code |
|---|---|
| Australia | 0011 |
| Austria | 00 |
| Belgium | 00 |
| Denmark | 00 |
| Finland † - Sonera | 990 |
| Finland † - Other | 900 |
| France | 00 |
| Germany | 00 |
| Hong Kong | 001 |
| Israel | 014 |
| Ireland | 00 |
| Japan † - KDD | 001 |
| Japan † - ITJ | 041 |
| Country | Access Code |
|---|---|
| Japan † - IDC | 061 |
| Malaysia | 00 |
| Netherlands | 00 |
| New Zealand | 00 |
| Norway | 00 |
| Singapore | 001 |
| South Korea † - Korea Telecom | 001 |
| South Korea † - Dacom | 001 |
| South Korea † - ONSE | 08 |
| Sweden | 00 |
| Switzerland (except Liechtenstein) | 00 |
| Taiwan | 00 |
| United Kingdom | 00 |
† Please note for Finland, Japan, and South Korea the International Access Code depends on the telephone service provider.
If you think you are a victim of identity fraud and you are an RBC client:
Please contact your branch, local office or call immediately.
Request a copy of your credit bureau report and review for anything that isn't yours.
International (British Isles):
International (British Isles):
0844-481-8000
dialing from outside the UK
If you believe your confidential information may have been stolen or obtained by a fraudulent party either online, by telephone or through any other means, call us immediately.
For phishing emails, please notify us by forwarding the suspicious email to phishing@rbc.com for analysis. Please note that phishing@rbc.com is an automated mailbox for reporting phishing and website fraud only – we are unable to provide responses from this mailbox. If you require a response, please direct your question through the phone numbers listed here.
To report fake websites masquerading as RBC company websites, send an email to phishing@rbc.com with the subject "Fake RBC website." Remember to copy the full URL (website address) into the body of the email.
To help you spot phishing emails and fake websites, visit Look out for email scams.
If you have any problems or concerns, we’re here to help. Visit http://www.rbc.com/customercare/index.html.
Contact for Privacy Complaints:
Office of the RBC Chief Privacy Officer
P.O. Box 7500, Station A
Toronto, Ontario M5W 1P9
Fax: 416-955-2192
The Office of the Privacy Commissioner of Canada investigates complaints concerning the Personal Information Protection and Electronic Documents Act. Complaints to the Office of the Privacy Commissioner must be submitted in writing.
The Privacy Commissioner of Canada
30 Victoria Street
Gatineau, Quebec K1A 0M6
General Privacy Inquiries
For general privacy inquiries and additional information about personal information-handling practices, you can contact the Office of the Privacy Commissioner of Canada in any of the following ways:
